So after getting a final turn-off notice, Sarah and I decided to address the Con-Ed problem once and for all. I called customer service to see if we could pay the ($1000+) bill off gradually ... and they said that, after an initial payment of $160, we could work off the rest of the bill in payments of $105 each month (in addition to our regular bill). We didn't really have a choice, so we went for it.
That was about a month ago. Today we got a letter in the mail stating that:
A TURN-OFF NOTICE IS STILL IN EFFECT.
Your payment for $160.00 was not honored by your bank account because it was altered. As a result, we assessed a fee of $12 on your account. We also cancelled your payment agreement.
I have no idea what the fuck happened, but I just paid the $160 again because apparently it magically didn't get paid the first time and no one decided to tell me. I've been on hold with Con-Ed for about half an hour, trying to get some sort of confirmation that the payment went through this time ... but I think it's time to give up and take a nap.
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documenting my abrupt transition to reality
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